Notice to Our Patients of a Data Security Incident.

Issued: February 05, 2024

Please note that the data security incident was not a breach of South Bend Clinic systems. The incident was a breach of a former vendor, Perry Johnson & Associates.

Perry Johnson & Associates Provides Notice of Data Security Incident Impacting Certain The South Bend Clinic, LLC Patients

Perry Johnson & Associates (“PJ&A”) is providing notice of an event that occurred which may affect the privacy of information of certain The South Bend Clinic, LLC (“SBC”) patients. PJ&A provides certain transcription, dictation, and related services to SBC.

On May 2, 2023, PJ&A became aware of a potential data security incident impacting PJ&A’s systems. Thereafter, PJ&A immediately launched an internal investigation and retained a cybersecurity vendor to assist with the investigation, contain the threat and further secure its systems. On May 22, 2023, PJ&A preliminarily determined that an unauthorized third party had accessed PJ&A data although further investigation would be required to determine the scope of the impacted data. Although the investigation was ongoing, on September 11, 2023, PJ&A provided initial notification regarding the data security incident to SBC, based on the information known at that time. However, PJ&A continued to provide updates on the impacted SBC individuals through December 22, 2023. PJ&A is notifying those individuals whose information was present in the impacted files at the time of the incident via a letter to those individuals’ home address where available.

The impacted files involve certain patient names, dates of birth, addresses, genders, medical record numbers, and clinical information. Social Security numbers were not impacted as a result of this incident. To date, PJ&A has not reported any actual or attempted misuse of this information to SBC.

SBC understands that you may have questions that are not addressed. If you have additional questions, please call the dedicated assistance line at 833-200-3558 and select option 8 when prompted, which is available Monday through Friday, between 8:00 am to 11:59 pm Eastern Time (excluding major US holidays) or write SBC at 211 North Eddy Street, South Bend, IN 46617. SBC recommends that potentially impacted individuals follow the recommendations in the letter they receive and contact the call center with any questions.

SBC encourages everyone to remain vigilant against incidents of identity theft and fraud, to review your account statements, and to monitor your credit reports for suspicious activity. Under U.S. law you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.